Mac Joy logo
HOME :: GAMES :: SUPPORT :: ABOUT
MAC GAMES TOP 10
Tropico Jong game for Mac

Tropico Jong
mah jong expedition
Alice Greenfingers game for Mac

Alice Greenfingers
garden sim game
Bricks of Atlantis game for Mac

Bricks of Atlantis
undersea brick smasher
Gold Miner Joe game for Mac

Gold Miner Joe
jump n' run game
Legend of Aladdin game for Mac

Legend of Aladdin
icon matching game
Bricks of Egypt 2 game for Mac

Bricks of Egypt 2
mysterious tomb action
Pizza Panic game for Mac

Pizza Panic
tasty platform action
Superstar Chefs game for Mac

Superstar Chefs
jump n' stomp game
Bricks of Camelot game for Mac

Bricks of Camelot
medieval brick breaking
Spin & Win game for Mac

Spin & Win
board classics
More Games
MAC JOY SUPPORT

Here at Mac Joy we take pride in giving you the best customer
support possible
! You can expect a personal response from us
in less than 24 hours on weekdays (Central European Time).

If you have any questions, issues or lost your copy of a registered game,
please contact us at this email:



Before you contact us be sure to read the FAQ section below for answers
to common questions.

If you need to get a new download, please tell us the name
and email used when purchasing the game.

If a game crashes on your computer and generates a crash log, please
include this in your letter too! Also tell us what kind of computer you
have and give a detailed description of what happens.

FAQ

How do I download and play Mac Joy games?
How do I purchase Mac Joy games?
I don't have a credit card. What other payment option do you have?
What is your refund policy?
Can I get your games on a CD?
How do I download the full version of my game again?
I can't find a game in the folder where I unpacked the zip file. (StuffIt Expander)
My screen goes black when I start the game!
The game unexpectedly quits when I try to start it!
How do I play Mac Joy games on a limited (aka managed / parental contolled) user account?
The game progress & settings are lost when I restart the game.
How do I reset highscores & progress in a game?
Does Mac Joy games run on Intel based Macs?
Can I play Mac Joy games on my Windows PC?




How do I download and play Mac Joy games?

Pick a game on our site you want to play and click on the button labelled Download or Try. Your web browser will download and unzip the game to a new folder on your desktop. Open the new folder (typically called "Game Name trial version") and you will find the game icon. Double click to launch the game!

If your Mac does not automatically unzip the downloaded file, you can do it manually by double clicking it. When the game has been unzipped, the zip-file isn't required anymore so you may send it to the trash.


How do I purchase Mac Joy games?

To buy a Mac Joy game you can choose to either click the Buy Now button inside the game or at the games info page on this website. You will then be transferred to a secure order page. There are several payment options available, including credit card, bank transfer and PayPal. Select your preferred payment method and fill out the form.

When your order has been submitted, the payment will be confirmed (usually within minutes) and an email receipt will be sent along with a download link for the full version of the game. Download the full game and enjoy! If you still have the trial version on your computer, you can remove it to free up some disc space.

The secure online ordering is handled by our e-commerce partner BMT Micro. You can find more information about them and different payment methods at their information website, www.bmtmicro-info.com.


I don't have a credit card. What other payment option do you have?

This page shows the various payment option you can choose from: http://www.bmtmicro-info.com/faq/1045664347.html


What is your refund policy?

Before you buy one of our games you should download and play the free trial version to make sure that the game works on your computer. But if a game that you have purchased for some reason should not work on your computer, then we promise a full refund of your money. You never have to worry with us!


Can I get your games on a CD?

We do not offer CDs ourselves, but when you order a game from us you can choose to have them delivered on a CD for an additional fee of $10 per order. This service is provided by our e-commerce partner BMT Micro. You games are still delivered in the normal electronic way as well.

Another option is to simply burn a backup CD with the purchased games on your own computer.



I can't find a game in the folder where I unpacked the zip file. (StuffIt Expander)

Select the zip-file and from the "file" menu choose "get info". Here make the file open with "BOMArchiveHelper". Now double click on the zipfile to unpack it.

If you can't find "BOMArchiveHelper", then make sure that you have the latest version of "StuffIt Expander".


How do I download the full version of my game again?

If you have purchased a game and need to download it again, contact us and we will help you! For reference please include the email address that you used for the purchase.


My screen goes black when I start the game!

Our games require an OpenGL compatible video card. All new computers should have this, but if your computer is getting old it might not have a good enough video card to operate in this particular graphics mode.

A few mice or other USB periphials have been reported to not work correctly with our games. If you have a non-Apple mouse, or a LapTop with an external mouse, unplug it (and other external devices too) and try to run the game again.


The game unexpectedly quits when I try to start it!

This can happen if you try to run the game on a limited (managed) user account. Read below how to solve this problem.

A few mice or other USB periphials have been reported to not work correctly with our games. If you have a non-Apple mouse, or a LapTop with an external mouse, unplug it (and other external devices too) and try to run the game again.


How do I play Mac Joy games on a limited (aka managed / parental contolled) user account?

The game requires full access to it's own folder. Using Finder, select the folder that contains the game, typically called "Game Name trial/full version". From the File menu, select "Get Info" to open the info window. Under "Ownership & Permissions" click on the "Details" triangle to reveal all settings. Make all settings "Read & Write". Finally click the button "Apply to Enclosed Items". If this does not work, see the next question too.

You may also need to give the user permission to play the game if the account has limited access to applications. Open the Account manager, and go to "Limitations". Click the "Locate" button and browse to find the Game, usually called "Play Game Name - Trial/Full version". Add this file to allow the user to play the game.


The game progress & settings are lost when I restart the game.

First, read above on how to make the game work on a limited account. If the game still does not save its settings, then try this: Ctrl+Click on the game and choose "Show Package Contents" and then browser to the "Resources" folder. You should see a file called "settings.bin". Choose "Get Info" on this file and make sure that all users can read & write to it. If you see more files with a ".bin" ending, repeat for them as well.


How do I reset highscores & progress in a game?

Quit the game if it is running. Open the game folder. Ctrl+Click on the game icon (the icon that starts the game). From the menu that appears, choose "Show package contents". A new window will open. Here, open the "Contents" folder, and then the "Resources" folder. You should see a file called "settings.bin". Delete it. Now all game data, such as highscores, player profiles & progress will be reset when you start the game again! (Warning: Do not try to delete any other game files! It will most likely corrupt the game!)


Does Mac Joy games run on Intel based Macs?

Yes! Mac Joy games will run on Intel based Macs using the Rosetta framework. Since Mac Joy games are highly optimized, they should run as smooth as before. Eventually all Mac Joy games will be ported to Universal Binaries.

If you don't understand the above techno-babble, all you have to know is this: Don't worry! Download and play our games on your new Intel Mac just like you would have done on your old PPC Mac!


Can I play Mac Joy games on my Windows PC?

Yes and No. Mac Joy is exclusively dedicated to providing quality games for the Macintosh OS X platform. Instead please visit our sister site Arcade Lab for PC versions of our games: www.arcadelab.com